IVR Service

Promote your business with Short Code

We are all familiar with that lovely voice telling us to “Press 1 for Sales”, but many managers, Entrepreneurs and CEOs don’t understand the value that this simple tool will bring to their company. Interactive Voice Response (IVR) is a telephony menu system that enables identification, segmentation and routing of callers to the most appropriate agent within your team. It is a simple and effective and will significantly reduce costs and increase efficiency within any company.

Automate Customer Support

  • Automate customer support: IVRs allow your customers to solve their own problems and obtain the information they are searching for without speaking with an agent. Automated customer service made simple.
  • Prioritize calls based on value: IVRs allow you to prioritize calls based on the caller’s value When a high-value customer calls, the IVR will route them to the agent who is most qualified to meet their needs. If all of your agents are busy, they will be directed to the front of the waiting queue. Your team will never lose a high-value customer due to poor customer service or a slow answer time.
  • Route the caller to the right agent or department: IVRs will route your callers to the most appropriate department or the agent that is most qualified to meet their needs.

Features of IVR Service

  • Improve your company’s image: Startups and smaller companies can use IVRs to make it appear that their company is larger than it actually is. If you only have a few people in your company, you can configure IVR prompts that allow callers to talk to sales, support, marketing or technical support, etc. Regardless of what department the caller chooses, they will be routed to the person on your team assigned to answer all of the calls. With an IVR your customers will be impressed with your company’s professionalism. The benefits to using an IVR are clear and the associated costs are relatively low. It is therefore a sound investment with huge ROI.